Thursday, February 20, 2014

Marina Bay Sands: Disappointed

For the price, their level of customer delight is simply on par. Also, their cleanliness was also not up to the expectations the have set.


1. Note the cracked cup that I got in my room.

2. The teabag string was also too short that it always fell in upon pouring water.

3. The glass on their shower was not clean, had a hint of lime scale.

4. For goodness sake, please temperature control the pool! A suggestion is to get a heat exchanger and recycle heat from air conditioning!

Sorry I have OCD and first world problems, but that is the reason why I would pay a more for something better than the competition. Customers don't pay a premium for just good. They are most likely expecting the immaculate for their special day.



Of all the hotels I have checked in, I had the highest expectations for this one, but I was sadly disappointed. There were hundreds of other hotels on the island but I chose this for my 10th Anniversary hoping that they would take the initiative to delight a customer.

Well, do not keep your hopes up. It was the best time to test what world class meant. Answer: Not much.

5. I wrote to their customer service and asked them if they had anything special to offer for my 10th Anniversary. All I got was a price list. No more initiative after that. Zero.

Let me share with you a business that took customer delight seriously that Marina Bay Sands can pay heed to. Here is a business that went the extra mile.

Check out Sky Dining on Mount Faber!

4 comments:

ninest123 said...

wedding dresses, louis vuitton, links of london, bottes ugg, marc jacobs, ugg,ugg australia,ugg italia, canada goose outlet, ugg pas cher, louis vuitton, canada goose uk, doudoune canada goose, ugg,uggs,uggs canada, pandora charms, thomas sabo, swarovski crystal, moncler, pandora jewelry, pandora charms, canada goose, moncler, moncler, canada goose, moncler outlet, canada goose, hollister, swarovski, moncler, ugg boots uk, louis vuitton, canada goose, moncler, sac louis vuitton pas cher, replica watches, pandora jewelry, canada goose outlet, louis vuitton, moncler, coach outlet, moncler

ninest123 said...

wedding dresses, north face outlet, p90x workout, nfl jerseys, birkin bag, valentino shoes, hollister, chi flat iron, north face outlet, converse outlet, mont blanc, herve leger, instyler, soccer shoes, ghd, baseball bats, asics running shoes, mcm handbags, louboutin, soccer jerseys, celine handbags, nike roshe, bottega veneta, timberland boots, gucci, lancel, new balance, supra shoes, babyliss, ferragamo shoes, vans shoes, juicy couture outlet, mac cosmetics, nike air max, hollister, reebok shoes, insanity workout, montre pas cher, ralph lauren, vans, converse, juicy couture outlet, oakley, karen millen, beats by dre, abercrombie and fitch, nike air max, ray ban, toms shoes, jimmy choo shoes

ninest123 said...

burberry, burberry outlet online, north face, oakley pas cher, timberland, michael kors, mulberry, nike trainers, true religion outlet, nike air max, ray ban uk, sac guess, nike air max, vans pas cher, hollister pas cher, new balance pas cher, ray ban pas cher, abercrombie and fitch, true religion jeans, michael kors, michael kors outlet, longchamp, michael kors outlet, hollister, hermes, michael kors outlet, michael kors, nike huarache, true religion jeans, true religion jeans, nike air max, michael kors outlet, air force, hogan, ugg boots, coach purses, converse pas cher, nike free run uk, lacoste pas cher, tn pas cher, ralph lauren uk, nike blazer, ugg boots, hollister, michael kors outlet, lululemon, nike roshe, north face, vanessa bruno, michael kors

ninest123 said...

ray ban sunglasses, ray ban sunglasses, uggs on sale, coach outlet, kate spade outlet, longchamp outlet, polo ralph lauren outlet, nike outlet, longchamp outlet, louis vuitton, replica handbags, ugg boots, jordan shoes, nike air max, louboutin shoes, nike roshe run, prada handbags, oakley sunglasses, nike free, nike air max, gucci outlet, longchamp pas cher, tiffany and co, cheap oakley sunglasses, burberry, longchamp, louboutin pas cher, air max, ugg boots, tiffany jewelry, coach outlet, replica watches, sac longchamp, prada outlet, polo ralph lauren outlet, louboutin, chanel handbags, air jordan pas cher, michael kors, kate spade handbags, replica watches, nike free, ralph lauren pas cher, tory burch outlet, louboutin outlet, ray ban sunglasses, christian louboutin outlet

Popular Posts